Privacy policy
Last updated: June 2025
At Bjorels Bank, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR).
1. Who We Are
Bjorels Bank is a member-owned cooperative bank based in Denmark. Our registered address is [Insert Official Address], and we are regulated by the Danish Financial Supervisory Authority.
2. Information We Collect
We collect personal information when you:
- Open an account or apply for a loan
- Use our website or mobile banking services
- Subscribe to our newsletters or communications
- Contact our customer service team
The information we may collect includes:
- Full name and contact information (email, address, phone number)
- Identification details (CPR number, passport or ID card)
- Banking and financial data
- Employment and income information
- IP address, device information, and browser type (for digital interactions)
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage your banking services
- To verify your identity and assess credit risk
- To comply with legal and regulatory requirements (e.g., AML/CFT laws)
- To improve our services and customer experience
- To send updates, statements, and marketing communications (with your consent)
4. Legal Basis for Processing
We process your data based on one or more of the following:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests in managing and improving our services
5. Data Sharing and Transfers
We may share your information with trusted third-party partners and service providers who help us operate our bank (e.g., IT support, payment processors). We ensure all partners are GDPR-compliant.
We do not sell your data. Data transfers outside the EU/EEA (if any) are secured using standard contractual clauses or other legal safeguards.
6. Data Retention
We retain personal data only as long as necessary for legal, contractual, and operational purposes. In most cases, data will be retained for a minimum of 5 years after the end of the customer relationship in accordance with Danish financial regulations.
7. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request erasure of your data (in certain cases)
- Object to or restrict data processing
- Withdraw your consent at any time
- Lodge a complaint with the Danish Data Protection Authority
8. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. You can choose to accept or reject cookies through your browser settings. A separate Cookie Policy is available on our website.
9. Data Security
We take data protection seriously and implement industry-standard security measures, including encryption, secure servers, and strict access controls, to prevent unauthorized access, loss, or misuse of your information.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Bjorels Bank
Email: e-kontakt@bjorelsdk.com
Phone: +45 [Insert Number]
Address: Ådalsvej 46 2970 Hørsholm, Denmark